Terms, Conditions, and Payment

Before we sweep

Fires, wood burners and appliances to be swept must not be used within the 24 hours leading up to an appointment. The appliance or fire should be free from ash, fuel, and combustibles and in a clean condition. A space of at least 2 meters should be available at the front of the appliance/fire. Furniture, tables and chairs should not be in the area required to work.

There should be nothing on top or to the sides of the work area.

We will require access to a power plug.

After we sweep

Any waste as a result of the sweeping and cleaning process will be bagged and left with the customer in order to be disposed of.

Additional information

We are not responsible for any damage which may occur as part of, or be associated with the sweeping process. This includes, but is not limited to; stacks, chimney pots, liners, property and persons.

All fires, burners and flue must be serviceable and in good working order at the time we sweep.

Missed and cancelled appointments

In the event we are unable to gain access to the property on the day of the appointment, we reserve the right to charge the full sweeping fee. Any appointment which is not cancelled 24 hours prior to the appointment time, will also charge at the full sweeping fee.

Should any appliance or fire be in a condition which renders it unable to be swept on the day of the appointment, we reserve the right to charge the full sweeping fee.

Payment

Payment must be made on the day of the sweep or service. We accept cash and card payments. Please note, we do not accept cheques.

By booking and having us undertake work for you, you are agreeing to our terms and conditions. Where an invoice is issued, our payment terms are strictly 3 days for payment.